Privacy Policy

• Enquiring about our organisation and its work Name, email, message Legitimate interests

• It is necessary for us to read and store your message so that we can respond in the way that you would expect.

• Subscribing to email updates about our work Name, email Consent.

• You have given your active consent. 

• Service User Support If you are receiving advice, support, or a service from us we will need to process your data in order to fulfil our obligations to you in providing this service. The information you give us lets us know what support you need, and we keep a record of what support you have been given and how this has helped. We will use data for statistical reporting in order to assess the quality of our services, to identify trends which help us improve existing services and develop new services, and to ensure we are meeting our contractual requirements and legitimate interests.

• It is necessary for us to collect, store and process this information to adequately support you.

• Making a donation Name, email, address, payment information Legitimate interests.

• This information is necessary for us to fulfil your intention of donating money and your expectation of receiving a confirmation message.

• Website functionality Website activity collected through cookies Legitimate interests

• It is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process.

For example, we may use your personal information to:

• Reply to enquiries you send to us.
• To inform you about our creative provision.
• To provide you with appropriate, informed advice support and advocacy.
• Handle donations or other transactions that you initiate.
•  Where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you.

When we share your data, we will only pass your data to third parties in the following circumstances:

1. The transfer is to a secure data processor, which carries out data processing operations on our behalf.
2. We are required to do so by law, for example to law enforcement or regulatory bodies where this is required or allowed under the relevant legislation.
3. It is necessary to protect the vital interests of an individual.
4. We have obtained your consent.
5. We will never share or sell your personal data to a third-party organisation for marketing, fundraising, or campaigning purposes.

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent at least every three years.

You have a range of rights over your data, which include the following:

• Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails). 
• You have the right to ask for rectification and/or deletion of your information. 
• You have the right of access to your information. 
• You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed. 
• A full summary of your legal rights over your data can be found on the Information Commissioner’s website here: https://ico.org.uk/.

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us. 

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.

Where cookies are used to collect personal data, we list these purposes in section 1 above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website.

We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers.

The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.